EDI Stories from the Field

Over the years doing EDI consulting we have found that many otherwise successful companies find themselves with great difficulties conducting electronic data exchange with vendors and customers.  We estimate that many companies blindly lose 10 to 30 percent of their revenue to penalties, lost of sales etc.

Story 5: Who Do You Believe?

A number of senior managers for medium size companies all had a similar concern.  They did not know whom to trust, their internal staff or their customer.  Often prior to a negotiation meeting with the customer management they arm themselves with facts and arguments related to EDI, but found that from their customer's eyes the picture was quite different, backed up by comprehensive reporting from the customer's systems.